Refund Policy

7-Day Money-Back Guarantee

All premium subscriptions are fully refundable within 7 days of purchase, no questions asked. This policy applies to all subscription plans, including monthly and annual subscriptions.

Subscription Management

Cancellation: You can cancel your subscription at any time within 24 hours before the start of your next billing period through your device's subscription settings:

• iOS: Settings > Apple ID > Subscriptions > Spelsty
• Android: Google Play Store > Account > Subscriptions > Spelsty

Cancellation will take effect at the end of your current billing period.

How to Request a Refund

Within 7 Days:

• iOS Users: Contact Apple Support or visit support.apple.com
• Android Users: Contact Google Play Support or visit support.google.com/googleplay
• Direct Contact: Please email support@spelsty.com and attach your purchase receipt.

Refund Processing

Approved refunds will be processed within 3-5 business days:

• Apple App Store Refund: Refund will be processed to your original payment method within 3-5 business days
• Google Play Refund: Refund will be processed to your original payment method within 3-5 business days
• Direct Refund: Refund will be processed to your original payment method within 5-7 business days

Refund Eligibility

Eligible Refund Situations:

• Requesting a refund within 7 days of purchase
• Unable to use the app due to technical issues
• Unintentional purchase
• Dissatisfaction with premium features

Ineligible Refund Situations:

• Requesting a refund after 7 days
• Violation of the Terms of Service
• Abuse of the Refund Policy
• Fraudulent Activity

Contact Information

Refund Assistance:

• Email: support@spelsty.com
• Response Time: 24 Support hours: Monday through Friday, 9:00 AM to 6:00 PM EST